Program Support Structure

We have an experienced team to help answer your general program questions as well as specific questions about:

  • How to drop, cancel, or withdraw from a course
  • Your grades or assignments
    If you have any questions about your grades, please submit your request to, including your specific grade-related questions, and any justification you wish to provide to support your request. You have 48 hours from when the grades are released to submit your questions. After 48 hours, grades are considered final. It is important to be aware that your grade might go up, stay the same, or go down during the review process.
  • Degree planning
  • Course registration
  • Coursera access issues
  • Coursera assignment questions
  • Tuition or fees
  • How to request a letter of course completion
  • A private issue that only affects you

If you have questions, please email

When submitting questions via email, please:

  • Provide your nine-digit UIN for all inquiries
  • Be as specific as possible about the course(s) you are referencing
  • Provide as much relevant information. If possible, please include a screenshot of the error you are receiving. 

Please do not send any requests directly to the university email addresses of Course/Teaching Assistants. Use the infrastructure outlined above.