Program Platforms

Gies Online Programs use a variety of platforms and programs to enhance your experience as a student. We use Zoom as the main communication tool for you to interact with your instructors, peers, and academic advisor. For coursework, you’ll be using Compass 2g and Coursera.

Zoom

Zoom is a cloud-based web conferencing tool. As a student, you will be participating in weekly live video sessions, office hours, and group work as part of your learning experience. You will need to set up a Zoom Pro account. Follow these step-by-step instructions to get set up with Zoom once you have been admitted into the program.

Training

  • Zoom Help Center: The Help Center offers the most comprehensive resources on Zoom. You can type in issues and search for a solution.
  • Zoom Video Tutorials: These video tutorials will teach you how to use different functionalities in Zoom. You can view the videos at your convenience.
  • Zoom Weekly Training Webinars: This is a 90-minute user onboarding session with live Q&A. If you can’t attend, you can also view the latest recording. It is free to register and join.

Support

  • 24/7 Phone Support: Phone dial-in +1.888.799.9666 ext 2 or +1.650.397.6096 ext 2.
  • 24/7 Live Chat: To access Live Chat, click the Help pop-up button at the bottom of any Zoom page. Type in the question you have. After typing in your question, you will see a Live Chat option.
  • Zoom Ticket: You can also submit a ticket to Zoom directly for non-urgent matters.

Compass 2g and Coursera

You will complete course components in both platforms. All elements of a course (in both Compass 2g and Coursera) must be successfully completed by the deadlines noted in the course syllabus, found in the course homepage on Compass 2g, in order to earn academic credit.

Compass 2g

On the Illinois Compass 2g platform, you will find the high-engagement component. This includes live lectures, group assignments, and exams. Class Q&A Forums are available in Compass for each course you’re enrolled in. This is a great place to post questions about Compass course content or structure.

Coursera

On the Coursera platform, you complete the basic components of the course, such as watching videos and completing quizzes and peer-reviewed assignments. For each 8-week Illinois course, you will also complete two 4-week Coursera courses.

Coursera 24×7 Chat is available for questions regarding Coursera platform/logistical support. This includes issues with access/submission of assignments and issues with course access.

Coursera Discussion Forums are available for each Coursera component you’re enrolled in. Here, you can post questions about Coursera course content and request feedback on your peer-reviewed assignments (such feedback can be requested by posting in in the corresponding module week’s discussion forum).